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Minstrels Music for Acoustic Instruments, Recorders, Whistles, Strings, Accessories & Music Books.

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Conditions of Use

Minstrels Music Terms & Conditions

The website is operated by Minstrels Music.  As user of this website you acknowledge that any use of this website including any transaction you make is subject to our terms and conditions below.

We reserve the right to change these terms and conditions at any time.  Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website.

1. Order Processing

We accept orders via this website.  The order will usually be dispatched within 2 working days of receipt unless we have informed you that we do not accept your order or you have cancelled it. If an item is not available the  web site should alert you when it is added to the shopping basket.  Every effort is made to ensure stock level information is up to date, however, if the item you have ordered is out of stock, we will notify you within two working days.

Please make sure that ALL your delivery details are 100% correct as we cannot be held responsible for items which go missing in transit due to an error with your address.

Please note: Minstrels Music hold the right to cancel your order at any time for reasons which may or may not be disclosed.

2. Delivery Charges

The delivery charges are calculated by weight, and send by first class Royal Mail postage.

Orders costing £60.00 and above will be sent by Royal Mail Special Delivery.  Delivery times will be subject to Royal Mail and Minstrels Music cannot be held liable for any delay due to Royal Mail.  Orders outside the Euro Zone, of £50.00 and above amounts will be sent by insured and signed for Royal Mail, small packet Air Mail.

3. Payment

Payment will be taken from your card at the time the order is placed. Goods are subject to availability and we will endeavour to check that they are available at the time of order. In the event that we are unable to supply the goods we will inform you as soon as possible.  A full refund will be given where you have already paid for the goods.

Payments are processed for Minstrels Music by SagePay a secure payment service provider in the UK.  Customers card details, when ordering by phone are erased after the order is processed.

All prices include VAT (where applicable) at the current rate but exclude delivery charges.  Countries outside the Euro Zone will have have VAT (tax) deducted from the goods, excepting books.

4. Right to Cancel

You may cancel your order at any point from time of placing the order up to seven working days after receiving the goods, this is your 'cooling off' period. To exercise this right please inform us in writing (by e-mail or letter) within seven working days from the day you received your order. If the goods have already been sent you will need to return them to us in their original packaging at your own cost and by recorded delivery. Once we have received the goods we will process a refund as quickly as possible.

The goods must be returned unused in the original manufactures packaging and in pristine condition, so the goods can be returned to stock for resale.   In the case of DVDs & CDs and books containing CDs or DVDs, they must be unopened, and in the manufactures cellophane wrapping.

5. Returns Policy

We will exchange, credit or refund any item at full cost (excluding the original postage) provided they are returned within seven days, on these conditions

  • Harmonicas must not have been played
  • The box and all parts must be included
  • The item must be well packed and returned in a saleable condition
  • You will need to return them at your own cost and by recorded delivery.
  • The goods must be returned unused and in pristine condition to be returned back to stock.
  • In the case of DVDs & CDs and books containing CDs or DVDs, they must be unopened, and in the manufactures cellophane wrapping.

Special conditions for the return of Harmonicas

Harmonicas are subject to wear and tear, the stresses of playing and may eventually loose their pitch or go out of tune.

The longevity of a harmonica and its playing response is often effected by a players style and playing technique. Some players manage to blow out a harmonica within weeks, while some can enjoy years of trouble free playing. Therefore, it is impossible to put a minimum playing life on a harmonica, although Minstrels Music would consider the matter if it was agreed the harmonica had failed prematurely.  

Harmonicas are guaranteed to be in tune and free from manufacturing defects at the time of purchase.

Once received, harmonicas cannot be returned once they have been played unless there is a tuning problem, or they suffer from a manufacturing defect. If this is the case they should be returned after contacting Minstrels Music, within fourteen days*, either by e-mail or letter, for repair, replacement or refund.  * A longer time period in certain cases will be considered.

6. Descriptions of Goods and Typographical Errors

The descriptions given are believed to be accurate to the best of our knowledge.

In the event a product is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your payment card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your card account to the value of the incorrect price (including delivery charges).

7.  Contact Details

If you wish to contact us please email: mail@minstrels-music.com

The postal address of Minstrels Music for returning items is:

Peter Blyth
Victoria House
20B Sandbeds
Queensbury
Bradford
BD13 1AB
United Kingdom

Our telephone number is: UK 01274 411600.  International + 44 1274 411600

8. Copyright

This website and its content is the copyright of Minstrels Music- © Minstrels Music 2010. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.